Legal

Cancellation & Refund Policy

How to cancel or move a puja, what happens to samagri and travel already arranged, and how quickly money comes back.

Last updated: 29 September 2026

Draft policy, effective on our launch date. These rules apply from the day we take our first paid booking.

At a glance

  • Cancel free of charge up to 24 hours before the confirmed muhurat.
  • Inside 24 hours, samagri already bought and travel already incurred are deducted; the rest is refunded.
  • If the pandit cannot attend, you choose: a full refund or a free reschedule.
  • One free reschedule when you ask 24 hours or more before the muhurat.
  • Refunds go back to the way you paid, within 7 working days.

1. Before you have paid

Nothing is charged when you submit a booking on the website. If you change your mind before we confirm and collect payment, just tell us on WhatsApp. There is nothing to refund.

2. Cancelling 24 hours or more before the muhurat

Tell us on the WhatsApp thread where we confirmed your booking. We cancel it and refund everything you paid, including the booking and coordination fee.

3. Cancelling within 24 hours of the muhurat

By this point the pandit has usually set the day aside and samagri has been bought. We deduct only:

  • The cost of samagri we have already purchased for your puja.
  • Any travel the pandit has already incurred to reach you.

The balance is refunded. We tell you the exact deduction on WhatsApp before we process it, and samagri that was bought for you can be handed over to you if you prefer.

4. If the pandit cannot attend

If the assigned pandit cannot come and we cannot arrange a replacement you are happy with, the choice is yours: a full refund of everything you paid, or a free reschedule to a new muhurat.

5. Rescheduling

You can move your puja to a new muhurat once, free of charge, if you ask 24 hours or more before the confirmed time. The new muhurat depends on the pandit’s availability; if the same pandit cannot make it, we will offer another. A second reschedule, or one asked for inside 24 hours, is treated like a cancellation under section 3 followed by a new booking.

6. E-Puja (live by video)

The same windows apply. There is no travel, so nothing is deducted for it; only samagri already bought for your sankalp is deducted inside 24 hours. If the video call fails for reasons on our or the pandit’s side, we reschedule free or refund in full, your choice.

7. How refunds are paid

Refunds go back to the original payment method (the same UPI ID or the card used for the payment link) within 7 working days of our confirming the refund on WhatsApp. Your bank or UPI app may take a little longer to show it.

8. How to cancel or reschedule

Reply on the WhatsApp thread where we confirmed your booking, quoting the booking reference (it starts with PJ-). If you cannot find the thread, use the details below or the Contact page.

WhatsApp: +91 8367487022

Hours: 9am to 9pm IST, 7 days a week. Hyderabad, Telangana, India.